University of Alberta Electronic Communications Policy

The University of Alberta has an Electronic Communications Policy for Students and Applicants. It is important that you read and understand this policy. View the full policy »

The University of Alberta uses and will use electronic communication with its students and applicants in lieu of many paper-based processes. "Electronic communication" includes anything that is created, recorded, transmitted or stored in digital form or in any other intangible form by electronic, magnetic or optical means or by any equivalent means. Currently, this most often includes information communicated by email and via a website.

Electronic communication will be subject to the same policies on information disclosure as other methods of communication (see the University Calendar regarding Freedom of Information and Protection of Privacy). The laws of Alberta will apply to all electronic transactions and communications involving the University of Alberta.

Key Points Regarding Electronic Communications

  • All students and applicants are assigned a University of Alberta Campus Computing ID (CCID) with email privileges. The CCID@ualberta.ca email address originally assigned by the University is the email address to which communications will be sent.
  • Check your email at least once a week.
  • See the Information Services and Technology (IST) website for detailed information on CCIDs, conditions of use and related privileges.
  • You must advise IST immediately of any problems encountered with university email accounts by contacting the IST Help Desk or calling 780-492-9400.
  • We recommend that you do not forward your University directed e-mail to other non-University email addresses (such as those provided by Hotmail, Yahoo, Shaw, TELUS, etc.). You could miss important communications that may affect your university career.
  • Failure to receive or read University communications sent to the University email address in a timely manner does not absolve students and applicants from knowing, responding to or complying with the content of that communication.